Network troubleshooting
Experiencing connectivity issues? Visit our Network Troubleshooting section for step-by-step guides to resolve common network problems.
When to troubleshoot?
Start by unplugging the router from your wall, waiting 30 seconds, and plugging it back in. If you continue to experience issues, please refer to the below options.
1. No connection
White Router Name #1
“Solid white/green”
“Slow flashing blue”
Wait 2 minutes for your device to reconnect to the main router.
“Fast flashing blue”
Confirm your setup is identical to the picture.
Once you have confirmed or fixed the wiring, wait 2 minutes for the devices to reconnect.
“Solid blue”
Give it 5 minutes to start up.
“Flashing yellow”
“Solid yellow”
Confirm your setup is identical to the picture.
Once you have confirmed or fixed the wiring, wait 2 minutes for the devices to reconnect.
“Flashing red”
“Solid red”
“Flashing white/green”
White Router + Black Satellite #2
If you have this setup, your main issue will be ensuring you have proper connection points.
Step 1: Ensure your wiring looks like the below.
Step 2: If that does not work, submit a ticket from the side pop-out: “Secure connection, offline”.
2. Speed issues and Intermittency
Speed not fast enough
Start by taking these initial troubleshooting steps:
- Ensure your router is not currently blocked by any furniture.
- Unplug any other router you may have plugged in.
Is the issue occurring throughout the apartment or only in the back rooms?
- Maximum ResiBridge speeds are guaranteed via a wired Ethernet connection. Wi-Fi speeds may decrease as you move further from the router or encounter obstacles like walls and other devices.
- If needed, ResiBridge provides options to extend your Wi-Fi signal throughout your home.
Next Steps:
- Run a speed test in the room(s) with slower speeds.
- Screenshot the speed test result.
- Submit a ticket using the 'Support' side pop-out and include the screenshot as an attachment in the ticket.
Intermittent connection
Follow these initial steps:
- Ensure your router is not currently blocked by any furniture.
- Unplug any other router you may have plugged in.
- Create a ticket from the 'Support' side pop-out for further assistance.
Speed upgrade options
Speed Upgrade Options
If you would like to upgrade your speed options:
Head to the customer portal here.
- Select the service you would like to switch to. Our team will reach out shortly to confirm the change.
Other Blogs
Get in touch.
If you would like to get in contact with us and learn more about how we can help, please fill out the form.